Voice glitching
# support
c
Voice is lagging and deformed right at the start of the call: e64f9a17-8554-425a-8b35-c84bb3a57d52
v
Thanks for reporting the voice glitching issue. To help us investigate, could you let us know if this lagging and deformation happens on every call, or was it only on this specific call (ID: e64f9a17-8554-425a-8b35-c84bb3a57d52)?
c
Hi co, For the voice glitching issue, I recommend starting with these steps: 1. Test in the Dashboard: - Go to the dashboard and use the “Talk to Assistant” feature to identify if the glitch occurs there too. It helps eliminate network variables and provides real-time feedback. 2. Check Logs: - Navigate to the Call Logs and API Logs under the Observe section in your dashboard. Look for any error messages or unusual activity around the time the glitch occurs. 3. Verify Provider Status: - Check if there are any known issues with your AI service providers on their respective status pages, such as [ElevenLabs Status](https://status.elevenlabs.io). 4. Debug Individual Components: - Use the Test function in the Tools section to ensure that each tool is working as expected with sample data. For more detailed guidance on debugging voice agents, you might find this [Debugging voice agents](https://docs.vapi.ai/debugging) resource helpful. Let me know if you need further assistance.