Phone number "not found"
# supports
supershift
09/04/2025, 8:58 AMhi there,
I've added a sip trunk , and a phone number.
Outbound calls work perfect, but inbound calls , a bot responds that Phone number "locked out" and hangs up.
Can't see any call logs on vapi , the sip provider says it's a bot that responds from VAPI's end....
Can you please help out understanding what's going on ?
v
Vapi Support Bot
09/04/2025, 8:59 AMIt looks like inbound calls to your SIP trunk are being blocked with a "locked out" message, and there are no call logs on Vapi. Since the found information does not provide a direct solution, I recommend double-checking your phone number and SIP trunk configuration in Vapi, ensuring the number is active and properly linked.
If the issue persists, please provide more details about your Vapi setup or any recent changes, so I can assist you further.
Vapi Support Bot
09/04/2025, 8:59 AMSuggestion:
Double-check that your inbound SIP routing is configured correctly—specifically, ensure your SIP provider is forwarding calls to the correct SIP URI (e.g.,
{yourNumber}@<credential_id>.sip.vapi.ai Copy code
json
{
"provider": "byo-phone-number",
"number": "YOUR_NUMBER",
"credentialId": "YOUR_CREDENTIAL_ID"
}s
supershift
09/04/2025, 9:53 AMSry i sent the wrong bot message, i am actually getting "Phone number not found" when calling the agent to the BYO sip trunk phone number added to vapi ...
c
Chiranjeet Mishra
09/08/2025, 4:24 AMHey! To help track down this issue, could you share:
\- The call ID
\- When exactly this happened (the timestamp)
\- What response you expected to get
\- What response you actually got instead
This would really help us figure out what went wrong!
s
supershift
09/10/2025, 3:37 PM- i see no call id's on the dashboard logs...
- I expect the assistant to answer....
- i've got the "phone number not found" response
c
Chiranjeet Mishra
09/12/2025, 3:43 PMHey, can you send a screen recording of the issue? It would help me understand better. Also, could you share your org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will give me more info to assist you.
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