had this problem all day. also its messing years up. https://cdn.discordapp.com/attachments/1413086777803149415/1413086778125979658/Screenshot_2025-09-04_at_6.59.22_PM.png?ex=68baa71d&is=68b9559d&hm=a9ff6f9e0b9fffbdbf4333444bea949f4fc8508261a0f36e331ac59836608899&

Thanks for sharing the details. To help troubleshoot the Vapi agent going mute, could you confirm if the Phone Number ID and Assistant ID are correctly set in your configuration, or are they showing as "not specified" anywhere? Source: - [Vapi Support Bot (Discord)](https://discord.com/channels/1211482211119796234/1370485222214336564)

yes but main problem is it calls tools then goes mute

Hi Ronan, To address the issue of your Vapi agent going mute during calls, here are a few steps you can take to diagnose and potentially resolve the problem: 1. **Check Call Logs**: Access the call logs in the Vapi dashboard to see if there are any error messages or patterns indicating where the call might be dropping or going silent. Look for any entries like "silence-timed-out" or errors relating to the assistant in the [Call Logs](https://docs.vapi.ai/debugging). 2. **Review Assistant Configuration**: Ensure that the assistant configuration doesn't include settings that may inadvertently cause silence. Check the assistant's responses and ensure the conversation logic is correctly configured. 3. **Test Components Individually**: Use the Voice Test Suites in the Vapi dashboard to confirm if individual components are functioning as expected without mute issues. 4. **Verify Network Issues**: Since you mentioned intermittent internet connection problems, it might contribute to the call quality. Consider a technical inspection of your network setup. 5. **Provider Status**: Ensure that both Vapi's and any third-party services you integrate with are operational. You can verify this on the Vapi [Status Page](https://docs.vapi.ai/debugging). Review these areas, and let me know if the issue persists or if you encounter specific errors that we can further delve into.