I’m making calls and the logs aren’t showing on dashboard, could I get this resolved ASAP please

Quick Troubleshooting Step: Please check if you have recently changed any SIP trunk or webhook configurations before the call logs stopped appearing. If you made any changes, try reverting them or double-checking their correctness, as misconfigurations can cause call logs to not show up on the dashboard. If no changes were made, please provide a recent call ID so support can investigate further. Let me know if you need help locating your configuration settings! Source: - [Vapi outbound call not triggering (Discord)](https://discord.com/channels/1211482211119796234/1372358449761091584)

Recent call is 83eb2b09-c4c4-43b4-854b-82b117712b4e

me too

Hi Aayydes, If you are unable to see your call logs, here are some steps you can follow to troubleshoot the issue: 1. **Check Dashboard Access**: Ensure you are logged into the [Vapi Dashboard](https://dashboard.vapi.ai/calls). 2. **Verify Call Settings**: Navigate to

Observe > Call Logs

to see if the logs are available there. Ensure you have the necessary permissions to view the logs. 3. **Call ID**: Make sure you are using the correct Call ID for the logs you are trying to access. This ID can be found in the call details section. 4. **Review Connection Logs**: Check if there are any network or connectivity issues that might prevent your logs from being displayed. If these steps do not resolve the issue, ensure that your access privileges on the account dashboard are correctly configured. You may also want to clear your browser cache or try accessing the dashboard with a different browser. If the problem persists after these checks, further investigation might be necessary.