On VAPI web calls, my assistant’s latency is around 800ms, but on Twilio web calls, it increases to 3–4 seconds. This high latency negatively impacts the user experience, making conversations feel delayed. Could you suggest any solutions or optimizations to reduce the latency on Twilio? @Shubham Bajaj @Vapi @Mason @Vapi Support Bot Please help its urgent.

Hi Dev, For reducing latency in Twilio web calls, consider these steps: 1. Review Network Path: Verify that your network settings and paths are optimized for the lowest latency, using a reliable and fast internet connection. 2. Optimize Timeout Settings: Adjust the

customerJoinTimeoutSeconds

to accommodate connection variations, ensuring the lowest practical value that maintains a successful connection. Refer to [Customer Join Timeout](https://docs.vapi.ai/calls/customer-join-timeout) for configuration details. 3. Twilio Configuration: Ensure your SIP trunk settings are correctly set up. The termination and origination settings should align with best low-latency practices. Refer to the [Twilio SIP Integration](https://docs.vapi.ai/advanced/sip/twilio) guide for accurate configuration. 4. Comparative Tests: Test alternative providers or numbers to identify if certain configurations or providers lead to better performance. Consider comparing Twilio with Vapi numbers if available. 5. Check Parameters and Codes: Review your assistant's model configuration for parameters that might affect response time, such as the

model

,

maxTokens

, and integration specifics. By evaluating these areas, you should be able to pinpoint the causes of latency and work towards optimizing your setup for better performance. If this doesn’t resolve the issue, please let us know and we’ll be happy to step in and assist further.

This won't work for me . I have tried to resolve the issue but it fails.

Hello, Thanks for reaching out to us. We are sorry for the inconvenience. Can you give more details about your concern? Your Org ID, email address and other details that will help us pinpoint your account and to look further into it? We will investigate further and we appreciate your kind understanding and patience.

Is it possible to share detail in email?

Yes, please sharing the details would help us better understand the situation and move forward more effectively.