Hello I have been trying to add a payment method id for several hours now. I tried multiple credit cards as well as validated these credit cards with the bank issuers. When I attempt to add credit cards via the account page, the vapi system appears to capture the info, and then when I attempt to buy credits the vapi page says that I need a payment method. This happened several times. When I then click on the link in the email, it spins and cycles out with the vapi page showing a 404 message. I’m trying to pay vapi. But vapi doesn’t seem to allow me to pay them. Please help

That sounds really frustrating, especially since you’ve already tried multiple cards and even confirmed them with your bank. From what you described, it seems like the payment method is being captured but not actually syncing to the billing side, which is why it keeps asking you to add one. The 404 on the email link makes me think there’s also a redirect issue. I can help you sort this out. Quick question — do you see any payment method showing at all in your billing settings, or does it stay blank? @Geo8899PromptKing

Hey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.

I was finally able to resolve this by trying a third credit card.

Glad you were able to get this resolved. If anything else comes up or you need further assistance, we’re here to help.