Hello! I'd like to be able to pickup a call manually and if I don't response after X rings, have the AI pickup instead. I'm thinking the best way is to use TwilML, handle the call using Twilio and forward to vapi if no pickup. It seems to me I'd need to replace the webhook URLs on Twilio's side but I think it would break some things on VAPI's side too. What's the best way to handle picking up a call manually and sending to VAPI if no pickup? Here's the webhook URLs I'm talking about in Twilio (pic attached) @Vapi Support Bot https://cdn.discordapp.com/attachments/1414822302008344586/1414822303367430194/image.png?ex=68c0f773&is=68bfa5f3&hm=6062c9ec2143faeff5edab1dfb6f077ca3d4b9dc58e78cd4d1885a39087bccfa&

Hi Mistermanu#000, To manage call handling where you can manually pick up a call first and defer to an AI assistant if you don't respond, you can utilize Twilio's capabilities in conjunction with Vapi. Here's a suggested approach: 1. Initial Setup with Twilio: - Configure Twilio's webhook to initially route incoming calls to your preferred device. - Set up a mechanism to detect if the call wasn't picked up after a defined number of rings. 2. Fallback to Vapi: - Use Twilio's to forward the call to Vapi if the call is not picked up. You can set this up by modifying the

timeout

parameter in the

<Dial>

verb or use

<Gather>

to control the behavior. - Ensure the URL for Vapi is correctly set up in your Twilio configuration as it will engage the Vapi assistant to take over the call. 3. Considerations for Vapi Integration: - If forwarding to Vapi, ensure the webhook URL on Twilio points to Vapi's inbound endpoint correctly. - You might need to configure Vapi to handle calls dynamically, possibly using dynamic call transfer features ([Dynamic Call Transfers](https://docs.vapi.ai/calls/call-dynamic-transfers)). By carefully setting up this flow, you can manually intercept calls and failover to Vapi's AI handling if necessary, without breaking the existing Vapi configuration.

ok thanks! Let me try a few things, I'll pin this post for now.

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