Verification Not Working
# supporth
Heckin_Concern
09/09/2025, 5:56 AMAttempting to login to my account and an ID verification comes up, I add the details in and it says it should take 1-3 minutes to verify but it just stays stuck
Tried multiple times and it was stuck for up to 20 minutes for one of the attempts
What is going on here
Heckin_Concern
09/09/2025, 5:57 AM@Vapi Support Bot
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EdRow60
09/09/2025, 8:35 AMI am having the same problem and VAPI is not responding. I wrote directly to the Veriff website chat and sent an Email to their support. They informed me that they cannot help me due to legal issues with verification systems.
EdRow60
09/09/2025, 8:39 AMI am trying everything. My Email: voiceaiedrow@gmail.com
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Heckin_Concern
09/09/2025, 9:35 AMThanks and good to know I'm not the only one - this is hugely disruptive unfortunately
Heckin_Concern
09/09/2025, 3:07 PMLooks like mine is working now - thanks @Vapi Support Bot . They must be clearing through them all
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Chiranjeet Mishra
09/09/2025, 5:04 PMHi, can you send your account email address?
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Heckin_Concern
09/10/2025, 7:21 AMSure, it's chris@earlibird.ai ....also it's asking me to verify AGAIN after it worked yesterday
Heckin_Concern
09/10/2025, 7:22 AMAlso we're getting very significant lag across ALL of our client calls as well
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Chiranjeet Mishra
09/10/2025, 5:13 PMHi, now you can login.
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Heckin_Concern
09/23/2025, 11:57 PMThanks, confirming that yes I can login
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