Campaigns not running
# support
j
I have this campaigns a4149ef6-c798-4b97-95e2-8b41067dffd4 110e96b2-bb46-4bc1-9945-2296012337e4 acc45760-094b-461d-b36e-ac10b00a0af4 But none of them start the calls, idk why... Org Id b058f175-2ec3-4d4b-893b-c944aabb1bcd Issue reported at 1:07 pm GMT-5. Same issue in other customers org. Campaigns are failing...
v
Thanks for sharing the campaign IDs and org details. To help narrow down the issue, could you confirm if there have been any recent changes to your SIP trunk or webhook configurations before these campaign failures started? This information will help identify if the problem is related to configuration changes or something else. Source: - [Vapi outbound call not triggering (Discord)](https://discord.com/channels/1211482211119796234/1341449578100031488)
c
Hi julian, To address issues with your outbound campaigns not running, here are a few steps you can follow to ensure everything is set up correctly: 1. **Campaign Configuration**: - Make sure the campaign name and type are properly set. 2. **Phone Number Selection**: - Confirm that the outbound phone numbers are selected and formatted in E.164 format. Using Twilio is recommended. 3. **Recipient Management**: - Upload your recipient list via a CSV file. Ensure the file is UTF-8 encoded, avoid blank rows, and verify that column names match the variables used in your assistant. 4. **Assistant Selection**: - Check that an existing assistant is selected to handle the calls. 5. **Review & Execute**: - Review the entire campaign setup and initiate or schedule the calls. For more detailed guidance, refer to the [Outbound Campaigns Overview](https://docs.vapi.ai/outbound-campaigns/overview). Let me know if you need further assistance.
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