The issue was not on a call. It is my agency. I tried updating the CC and it is not updating on the back end. I keep getting an error CC failed (see screenshot). I know the card work as I have confirmed with my CC company and I have successfully set up a second VAPI account with that card. The balance on the account that is frozen is negative (see screenshot). Maybe that has something to do with it. I have tried multiple browsers and as I stated I used the same card to set up a new VAPI account without issue. This issue seems to be tied to the account. Please fix this asap so that I can successfully updated my credit card and get my assistants working again. I did come across some info on Google (search link below), that this is a known issue. Please I need to get it fixed asap. https://www.google.com/search?q=anyone+else+have+an+issue+with+%22vapi+freezing+your+VAPI+account+and+not+being+able+to+upate+credit+card&sca_esv=5b4a214e63f65c0a&rlz=1C1RXQR_enUS1165US1165&ei=OqzBaJWGMsWDwbkPntuXoAE&ved=0ahUKEwiVi5Ky086PAxXFQTABHZ7tBRQQ4dUDCBI&uact=5&oq=anyone+else+have+an+issue+with+%22vapi+freezing+your+VAPI+account+and+not+being+able+to+upate+credit+card&gs_lp=Egxnd3Mtd2l6LXNlcnAiZ2FueW9uZSBlbHNlIGhhdmUgYW4gaXNzdWUgd2l0aCAidmFwaSBmcmVlemluZyB5b3VyIFZBUEkgYWNjb3VudCBhbmQgbm90IGJlaW5nIGFibGUgdG8gdXBhdGUgY3JlZGl0IGNhcmRIAFAAWABwAHgBkAEAmAEAoAEAqgEAuAEDyAEA-AEBmAIAoAIAmAMA4gMFEgExIECSBwCgBwCyBwC4BwDCBwDIBwA&sclient=gws-wiz-serp https://cdn.discordapp.com/attachments/1415409726535241949/1415409726996484136/image.png?ex=68c31a87&is=68c1c907&hm=048abcf1d7fe36115943fb504006d9f2d6e365c6bd0986ea6ce3f236e43a693a& https://cdn.discordapp.com/attachments/1415409726535241949/1415409728095387738/image_1.png?ex=68c31a88&is=68c1c908&hm=bd59d1773dd35f92c7f6c83c3825d7a789db7116c39d682b60ca6c33b8708c8a&

Your account's "frozen" status and negative balance indicate a billing issue that cannot be resolved through the dashboard alone. Since your payment attempts are failing and the documentation does not provide a direct fix, the best next step is to contact Vapi support at [support@vapi.ai](support@vapi.ai) with your account details and screenshots. This will allow their team to investigate and resolve the issue on the backend for you. Tip: Include your account email and a description of the error for faster assistance. [See documentation reference](https://docs.vapi.ai/changelog/2024/10/19) Sources: - [Changelog (October 19, 2024)](https://docs.vapi.ai/changelog/2024/10/19) - [Vapi On-Prem FAQ & Support](https://docs.vapi.ai/enterprise/onprem)

Thank you yse I did contact Vapi support and provide screen shots and details

Hello, Thank you for reaching out and for sharing these details. We’ll review this further to get a clearer understanding of the issue and identify the next steps. Our team will keep you updated as soon as we have more information. We truly appreciate your patience and cooperation in the meantime.

I have same issue!!! could not pay today, and payment card is not saved when provided. This should be High Priority bug to fix. My demo to a client was at risk. luckily got credits through coupong. But this one is a critical issue! Also wonder what type of cards you accept - that should've been clear from user interface, but it is not.

I have this same issue too

I think they dont want more customers😆

Hello, Thanks for reaching out to us. We are sorry for the inconvenience. Can you give more details about your concern? Your Org ID, email address and other details that will help us pinpoint your account and to look further into it? We will investigate further and we appreciate your kind understanding and patience. If this doesn’t resolve the issue, please let us know and we’ll be happy to step in and assist further.