Email: whitewillestate@gmail.com Organization ID: a387a625-67e3-49d4-afb2-9c2cdf706169 Issue: Account Verification Error message: "Sign in filed" Screenshot (attached) Detailed description: We registered our Vapi account on September 1st. On September 11th, we received a request to verify our account. We attempted to pass the verification using documents that had previously been accepted by your verification partner Veriff.com. However, the verification process never completed — the screen froze and has remained in this state ever since. We’ve tried re-uploading documents several times using different devices and browsers — no change. The account is used by different employees from different countries, so logins may originate from various IP addresses — possibly triggering security flags. Please find the screenshot of the frozen verification window attached. We are a fully legal and officially registered company based in Dubai, operating with a team of over 500 people. Our business card is already linked to the Vapi account. You can check our website here: https://whitewill.ae/ We kindly ask you to manually verify our account or guide us through a working alternative flow, so we can start using the platform as soon as possible. We're ready to provide any documents needed to speed up the verification process. https://cdn.discordapp.com/attachments/1415708750106464276/1415708750362447872/image.png?ex=68c43104&is=68c2df84&hm=6139aa76d4e9a56b5782c4744ffe8d7ecbc2b1c93c52f340bddaeba369d98883&

Action Required: Please contact Vapi support directly at [Vapi Support](https://docs.vapi.ai/support) and provide your email, organization ID, and a description of the verification issue, including the screenshot. Mention that your verification process is stuck and you are ready to provide any additional documents needed. This will help escalate your case for manual review and resolution. Source: - [Vapi Support](https://docs.vapi.ai/support)

Thank you for promptly unblocking our account — we really appreciate the fast response. As we plan to grow our call volumes, what steps can we take to prevent this kind of block in the future? Are there best practices or specific thresholds we should keep in mind when running outbound campaigns? Your advice will help us ensure stable operations as we scale.

Hi, please just ensure there shouldn't be multiple logins from different places at the same time. Let me know if you face this issue again and I'll look into it.