Hello VAPI Team, I am facing a critical 401 Unauthorized - Invalid Key error that is completely blocking my account. I have now exhausted all possible troubleshooting steps, including regenerating all my API keys. Here is the situation: I am trying to make a basic API request using cURL (curl https://api.vapi.ai/logs -H "Authorization: Bearer "). The request consistently fails with a 401 Unauthorized - Invalid Key error. To solve this, I have just completely deleted my old VAPI API key and generated a brand new one. The error still persists with the new key. This proves the issue is not a wrong key, a syntax error, or a client-side problem. It appears to be a fundamental issue with key validation or account provisioning on your backend. My project is completely stopped. Please investigate the authentication logs for my account immediately and resolve this issue. My Account / Org: inlliyaku@gmail.com's Org Thank you.

**For urgent resolution, please email Vapi support directly at**: [support@vapi.ai](support@vapi.ai) Include your account details and a description of the 401 error. Alternatively, join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) and post in the #support channel for real-time assistance. This will ensure your issue is escalated to the technical team as quickly as possible. [Reference: Vapi Support Documentation](https://docs.vapi.ai/support) Source: - [Vapi Support Documentation](https://docs.vapi.ai/support)

Hi fuser33, To address the 401 Unauthorized error you're encountering with newly generated API keys, here are a few steps to consider: 1. 1. API Key Format: - Must use the

Bearer

prefix - Keys should be from the correct environment (development/production) - Check for any whitespace or hidden characters 2. Proper API Key Usage:

curl -X GET "https://api.vapi.ai/logs" \-H "Authorization: Bearer vapi_xxxx_xxxx"

Common causes of 401 errors: 1. Using a development key in production (or vice versa) 2. Using an organization-level key for admin-level endpoints 3. Key has been revoked or expired 4. Account status issues Since you've already: - Regenerated your API key - Verified the syntax - Confirmed it's a backend issue Can you provide us with: - Your organization ID - The exact timestamp of failed requests - Sample of the failed request headers - Your account email