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Need help for the issue: There are 2 AI assistants...
# support
n
Here is the call ID 
e74df848-a2c6-4c7e-b7ac-c1c2be76a842
**Timestamp**: 09/12/2025 22:34 inboundPhoneCall (GMT+7) **Scenario**: - A user called to a Twilio number (the 1st one), it follows the system prompt of the 1st AI 
248a2edb-0d9f-462a-aeab-6bfb0d2c7c41
. - Then, they hung up/let the AI timeout without further discussion. I set timeout is 60s. - After 60s, it switched to the system prompt of the 2nd AI 
23b3f765-20c1-4f88-9934-51b98de6c423
and answer with that prompt, while the user did hang up. - During that timestamp, I had tested with the 2nd AI, but with different Twilio phone number (the 2nd one). **Actually received**: 2 AI assistants are in 1 call after timeout. **Expected**: the 1st AI should follow and answer through the call even it is timeout or not. The 2 prompts are not the same. How can I deal with that? Thank you.
c
Hey there, we reviewed the details of your request and brought this to our team's attention. We will be getting back to you as soon as we can. Thank you for your continued patience!
n
Hey, I fixed that issue. I used the same webhook for 2 assistants, after I changed, it worked. Thank you
hey @User message plan with timeout message is not implemented in UI. I have to go to backend and override the message. For the context, I created an Assistant before with timeout message, then modify by clear the message plan using sdk server. Then I checked for it, the message timeout is still there. UI just shows number of idle message speaking and time for every idle message, doesn't show the timeout message. As the problem above, it's caused by this.
c
Hey, can you send me a screen recording video that walks through the issue you are facing? It would be easier for me to understand your issue and help you out with it.
n
I fixed it by overriding with using api, I didn't record any video for this issue. Refer the image, it doesn't show the 'timeout message', only idle message and idle time https://cdn.discordapp.com/attachments/1416119183485309078/1423733423629144266/Screenshot_2025-10-04_at_01.06.44.png?ex=68e16293&is=68e01113&hm=9f71ad57dac3c392a614e8ed366530ad1e03d58caa33c04951bab2d468a3f734&
c
Glad you were able to get this resolved. If anything else comes up or you need further assistance, we’re here to help.
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