Call Transfer Node Caller ID Not Working
# support
r
Org: Insellerate CallID: 60901342-4ca8-4585-b76e-eb752e69f7ae I am using the call transfer node with the customer's number as the caller ID but the call is still transferring on behalf of the assistants / twilio number. What is the purpose of the calller ID field? Is it known that it's broken? How can I get it working? Thank you
v
Thank you for your detailed description. To help troubleshoot, could you confirm which telephony provider (e.g., Twilio, Telnyx) you are using for the call transfer, and whether the number you are trying to use as the caller ID is verified with that provider? This will help determine if the issue is related to provider restrictions or configuration. Sources: - [Vapi documentation: call forwarding](https://docs.vapi.ai/call-forwarding) - [Vapi SIP Trunking Telnyx external number call forwarding troubleshooting](https://discord.com/channels/1211482211119796234/1343963959421829172)
r
Twilio and no its the customer number we want to use as the caller id
c
Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
r
@Praveen any update here?
Goal is to transfer the call and the caller ID to display what is added to the call transfer node caller ID
As of now it shows the twilio number which makes things very difficult to track
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