Hi Vapi Support, I’m currently using Make.com to build an automation that triggers outbound calls from GoHighLevel through Vapi. The setup works in the sense that calls are created and logged, and I can use the Get Call feature to retrieve the last call that was made. However, in the payload I receive back from Get Call, the success evaluation is missing. I rely on that field to determine whether the call should be marked as a success or not. I’ve tried multiple troubleshooting steps: Adjusted and republished the AI assistant and its analysis plan. Experimented with different settings for the agent and success evaluation prompts. Followed the documentation, but I couldn’t find a configuration that fixes the issue. Despite this, the success evaluation is still not included in the response. Could you please advise how I can resolve this? If you need any additional details (such as example payloads, assistant IDs, or scenario setup), I’m happy to provide them.

To ensure the success evaluation is included in your Get Call API response, double-check that your assistant's

analysisPlan

explicitly sets a

successEvaluationPrompt

. For example:

json
{
  "successEvaluationPrompt": "Evaluate if the call met its objectives.",
  "successEvaluationRubric": "PassFail"
}

After updating and republishing your assistant, wait a few seconds after the call ends before fetching the call record, as analysis may take a moment to complete. This should populate the

call.analysis.successEvaluation

field in your API response ([reference](https://docs.vapi.ai/assistants/call-analysis#success-evaluation-prompt)). Source: - [Call analysis](https://docs.vapi.ai/assistants/call-analysis)

Okay, thanks for that info I have a new problem now. I'm able to extract it, the success analysis, but after like 10 minutes. The information in vapi in the call log disappears. Transcripts, recordings, everything.

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Hey, sorry to hear about the issue with your account. Could you please record a loom video showing the error or behavior you're experiencing? It would really help us understand the problem better. Also, please share your account email address so we can assist you further.