the info in our call logs are disappearing in about 10 min. how do we fix this
v
Vapi Support Bot
09/19/2025, 12:12 PM
Thanks for reaching out. To help diagnose why your call log data is disappearing after about 10 minutes, could you let me know if you have any special compliance settings enabled (such as HIPAA mode) or if you recently changed your retention policy or assistant configuration?
Sources:
- [Vapi Call Recording & Retention Documentation](https://docs.vapi.ai/assistants/call-recording)
- [Vapi HIPAA Compliance Documentation](https://docs.vapi.ai/security-and-privacy/hipaa)
- [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
c
Chiranjeet Mishra
09/23/2025, 1:26 PM
Hey,
Can you send me the latest call_id? Along with that, can you provide me the duration in the recording where you had this issue?