Assistant says an additional "Good Bye" while endi...
# support
p
I have the following JSON which I use for triggering the assistant to say some phrases after inactivity from the caller. After 30 seconds it says the last sentence correctly and adds a Good Bye before ending the call. how do I get rid of the Good Bye. "hooks": [ { "do": [ { "type": "say", "exact": "Können Sie es bitte wiederholen?" } ], "on": "customer.speech.timeout", "options": { "timeoutSeconds": 8, "triggerMaxCount": 1, "triggerResetMode": "onUserSpeech" } }, { "do": [ { "type": "say", "exact": "Sind Sie noch da?" } ], "on": "customer.speech.timeout", "options": { "timeoutSeconds": 15, "triggerMaxCount": 1, "triggerResetMode": "onUserSpeech" } }, { "do": [ { "type": "say", "exact": "Da ich Sie nicht mehr höre, beende ich nun das Gespräch. Bitte versuchen Sie es zu einem späteren Zeitpunkt erneut. Vielen Dank für Ihren Anruf." }, { "tool": { "type": "endCall" }, "type": "tool" } ], "on": "customer.speech.timeout", "options": { "timeoutSeconds": 30, "triggerMaxCount": 1, "triggerResetMode": "onUserSpeech" } } ],
c
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team
We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.
2 Views