Hi im using transfer call with warm summary and it not providing a warm summary before transfering call

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To ensure the warm summary is delivered before transferring the call, your

transferPlan

should look like this:

json
"transferPlan": {
  "mode": "warm-transfer-with-summary",
  "summaryPlan": {
    "enabled": true,
    "messages": [
      { "role": "system", "content": "Please provide a summary of the call." },
      { "role": "user", "content": "Here is the transcript:\n\n{{transcript}}\n\n" }
    ]
  }
}

Double-check that your provider is Twilio, as this feature is only supported there. [See docs](https://docs.vapi.ai/call-forwarding#1-warm-transfer-with-summary) Source: - [Call Forwarding](https://docs.vapi.ai/call-forwarding)

We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.

Solved it I needed to use Twilio phone number instead of vapi free number

Glad you were able to get this resolved. If anything else comes up or you need further assistance, we’re here to help.