Getting the following issue when starting a new assistant in Vapi. Tried everything, even removed all external API providers and getting the same error https://cdn.discordapp.com/attachments/1419085742734442526/1419085742910607390/Screenshot_2025-09-20_at_3.16.35_PM.png?ex=68d07a16&is=68cf2896&hm=642573d70249322b6638197af0db1f39c903024df6cba704aec1f96a51f9fe1c&

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The error means your API key (JWT) does not permit access to the assistantId you are trying to use. To fix this, ensure your JWT token includes the correct

allowedAssistantIds

in its payload. Here’s a code snippet for generating a JWT that allows your assistant:

js
const payload = {
  orgId: 'YOUR_ORG_ID',
  token: {
    tag: "public",
    restrictions: {
      enabled: true,
      allowedAssistantIds: ["255e0842-3424-4421-835d-67a6276d72b3"], // Add your assistantId here
      allowTransientAssistant: false,
    },
  },
};
// ...sign and generate JWT as usual

Update your token and try again. [See JWT authentication docs for details.](https://docs.vapi.ai/customization/jwt-authentication) Source: - [JWT Authentication](https://docs.vapi.ai/customization/jwt-authentication)

no this is happening via dashboard

We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.