Stuck on Verifying your Identity - Critical Error ...
# support
p
Hi, we need to rollout a customer call and are stuck on verifying your identity. account is paul.scott@luminarium.ai
v
Thanks for sharing the account details. Could you please provide the exact error message or a screenshot of what you see when the identity verification fails? This will help us diagnose the issue more accurately. Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)
c
Hi, you can login now.
p
Thanks!