Hi, we need to rollout a customer call and are stuck on verifying your identity.
account is paul.scott@luminarium.ai
v
Vapi Support Bot
09/22/2025, 11:54 AM
Thanks for sharing the account details. Could you please provide the exact error message or a screenshot of what you see when the identity verification fails? This will help us diagnose the issue more accurately.
Source:
- [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)