Stuck on verifying your identity
# support
n
Hey team, we urgently need help to bring back the access to our account. After verifying process, the process is stuck on this verifying screen. Email: it@nevelop.id https://cdn.discordapp.com/attachments/1419662613398163496/1419662613729771653/image.png?ex=68d29357&is=68d141d7&hm=4aa7d5d28c02c03782cef7c45f495b32503713e106661c3d5970eb42616ac21b&
v
Thank you for sharing the details and screenshot. To help us investigate further, could you please let us know which browser and operating system you are using when the verification screen gets stuck? Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
n
Chrome - Windows 11 Pro
c
Hi, you can login now.
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