Zero Call Recordings present for any calls Vapi AI #support

Zero Call Recordings present for any calls

Harry Todd

09/22/2025, 12:53 PM

Hello, I have been seeing an issue where I am not getting ANY call recordings for any of my calls. This is key as my clients need to listen to the calls for quality monitoring - especially when they have just released their new assistant to their business. Please help.

Vapi Support Bot

09/22/2025, 12:54 PM

First step: Please verify that call recording is enabled in your assistant configuration. In your assistant or call setup, ensure the following property is set:

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json
"artifactPlan": {
  "recordingEnabled": true
}

You can check or update this in your assistant's settings or via the API. If this is already set and recordings are still missing, let me know so I can suggest the next troubleshooting step. [See documentation for details](https://docs.vapi.ai/api-reference/calls/create) Source: - [API Reference: Create Call](https://docs.vapi.ai/api-reference/calls/create)

Harry Todd

09/22/2025, 1:01 PM

yes i have never changed any settings, just one day it stopped recording

Harry Todd

11/05/2025, 11:33 AM

Hi, can this please be looked in to? I am not getting any call recordings for any of my assistants still

Chiranjeet Mishra

11/07/2025, 1:36 AM

Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.

Harry Todd

11/07/2025, 6:43 AM

hi, it is on every single one of my calls, nothing is recording anymore. 019a59a8-6bb6-7ee2-85de-6431fcf3895d there is a callID of mine 🙂

Chiranjeet Mishra

11/11/2025, 1:03 AM

We are seeing some errors on the upload and we have reported it to the team. In the meantime, please check your supabase credentials and verify that they are entered in correctly.

Chiranjeet Mishra

11/11/2025, 2:09 AM

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🔵 14:56:52:183 Couldn't Upload File to S3. Error:
{
  "message": "char 'P' is not expected.:1:1\n  Deserialization error: to see the raw response, inspect the hidden field {error}.$response on this object.",
...Raw Response:
{
  "statusCode": 540,
  "reason": "Project Paused",
  "headers": {
    "date": "Thu, 06 Nov 2025 14:56:52 GMT",
    "content-type": "text/plain;charset=UTF-8",
    "content-length": "66",
    "connection": "keep-alive",
    "cf-ray": "99a570a5ee601571-PDX",
    "sb-project-ref": "uhqckmayspprtkwsbqwg",
    "sb-request-id": "019a59ab-a3b5-723a-a169-7465d6040044",
    "set-cookie": "__cf_bm=ovgNy17qSPRdXPZjVYK1Vq3ALD45b20NpcMii1hfa7A-1762441012-1.0.1.1-YDmYBhq97NkPku3upVyThyrYkf.ccwbaWB8t4Cq8shvKtIBPhfwibasjz7bv1CySXkdOYi.7_TIJy5i0ztPnHCKcEnqhqI.LQdpjfDEuNP0; path=/; expires=Thu, 06-Nov-25 15:26:52 GMT; domain=.storage.supabase.co; HttpOnly; Secure; SameSite=None",
    "strict-transport-security": "max-age=31536000; includeSubDomains; preload",
    "server": "cloudflare"
  },
  "body": "Project paused. Please visit the Supabase Dashboard to restore it."
}

Please check your supabase dashboard. From the error, it looks like your project has been paused.

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