Urgently need someone to allow me to charge my account so we can actually use it! Ignored for 7 days now. Your system says it has no postcode for us yet there is no way to update it.

Thank you for reaching out and sorry for the delay. To help resolve your billing issue, could you please confirm which page or section you see the "no postcode" error on (e.g., billing page, organization settings), and if possible, share the exact error message or a screenshot? This will help us guide you to the right solution quickly. Source: - [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)

There is nowhere to change address at all. How do I do that!?

Try using safari or chrome then try to use Link again

I’ve already done that

If you have a stripe email connected to your org, we can try to manually add the billing address in the backend for your account. You can DM @kylevapi or email [support@vapi.ai](support@vapi.ai) with your org_id and billing address details for privacy.

How do I know if I have a stripe email connected??

If you provide your org id, we will look in the backend to verify if your stripe email is connected. To find your org id, log into your dashboard then in the top left corner where your org id name appears, go to settings, then below your organization email it will say the org id. Let us know if you have trouble finding it