Issues in accessing the service
# supportn
nishlocaldev
09/23/2025, 11:39 AMCall ID - 7f04823b-d3d9-4aef-a023-a2e65582ca06
I expected the call to go through but it didn't. I got this error rather :
Failed: {"message":"Couldn't start call. Your account requires KYC for compliance purposes. If you are an admin, please go to dashboard.vapi.ai and login to verify your account or request an admin to verify your account. You might need to re-login(logout and login) to the dashboard.","error":"Bad Request","statusCode":400}
I logged out and logged in. There is no KYC option anywhere. I am just testing vapi at this point, i don't know what the exact issue is here
o
Omatsola
09/23/2025, 11:53 AMYou might need to either verify your account or you open a new one or login out then for some moment login in again
n
nishlocaldev
09/23/2025, 12:03 PMYeah thanks for this. May i know what is the verification process? I see nothing in Account section, in the Profile section too..
o
Omatsola
09/23/2025, 1:04 PMCheck your profile page
Omatsola
09/23/2025, 1:08 PMOr just need to check your email to see when you created your account if they sent you a verification link
c
Chiranjeet Mishra
09/25/2025, 8:20 AMPlease send the email address your Vapi account is associated with it. For privacy, you can DM @kylevapi if you don't want to post it here
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FHT_PRO
09/25/2025, 4:20 PMmubaptiste2005@gmail.com
FHT_PRO
09/25/2025, 4:20 PMThat's my email
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Chiranjeet Mishra
10/06/2025, 5:52 AMWe have made some adjustments to your account verification and would like you to try logging in again. If you encounter any issues please let us know.
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FHT_PRO
10/07/2025, 12:31 PMwhy is vapi poor at customer supporting
My first time to see u can hadly request someone to give
u a service u are paying for
no tickets poor support
FHT_PRO
10/07/2025, 12:31 PMeven begging
FHT_PRO
10/08/2025, 8:57 AMit is sad that we are rebuilding the infrastacture using other tools due to poor communications at vapi
FHT_PRO
10/08/2025, 8:58 AM@kyle I HAVE FILLED THE ENTERPRISE FORM HUNDRED OG TIMES, WHAT'S THE POINT OF VAPI
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Chiranjeet Mishra
10/09/2025, 6:22 AMWe apologize for the poor experience with our support. If you haven't heard back from our sales team, we can expedite your request for enterprise right here. Please give us these details:
- Company size (no. of employees)
- Company location
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