I'm still stuck on "We are processing your uploaded documents to verify your identity. This can take 1 to 3 minutes. If there is a problem processing your documents, you may be asked to try again. This screen will close automatically once your identity is verified." Tried on Chrome desktop and even Android Chrome browser.

Same issue here

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Sorry to hear about the issues you are having with account access. Please provide the email address associated with the account and we will take a look in the backend to find any issues.