Hi Vapi Team, I received an email saying my account was flagged for “Authentication Risk” and “Call Risk,” but I’m struggling to understand why. Here are the details: • I’ve attempted to upload my driver’s license at least five times and it’s still not being accepted. • The only calls placed so far have been to my own cell phone numbers for testing — not to any outside customers. • Only myself and one trusted developer have ever logged in. • We are a brick-and-mortar business in the U.S., operating for over three years, and are currently A-rated with the BBB. • We sell a physical, tangible product at a fair price, and everything we do is fully legitimate and above board. I’ve already provided my company EIN, my driver’s license, and all the required company details. I’m not trying to run anything out of the ordinary — just trying to get set up so we can use Vapi to reach out to our existing and past customers. Can someone please review this and let me know what else is needed to clear the flag? I’d like to get started on the right foot and build a long-term relationship with Vapi.

To expedite your KYC review, please contact Vapi support directly and include the following in your message: - Your account email address - Your organization ID (find it in your dashboard under Organization Settings) - A brief summary of your issue (as you provided above) This will help the support team quickly locate your account and review your flagged status. Tip: You can access your organization ID at [dashboard.vapi.ai/org/settings](https://dashboard.vapi.ai/org/settings). Source: - [How to Report Issues Effectively](https://docs.vapi.ai/issue-reporting)

I've already emailed everything 6 hours ago when this happened.

@National Gold and Silver if you used a gmail account or other federated sign-in it will let you in to view the org ID. Its just mostly inop until you validate.

Yes! Only issue is that the validation keeps getting stuck. Submitted multiple times https://cdn.discordapp.com/attachments/1420140861504618699/1420166441591771186/IMG_0225.jpg?ex=68d46891&is=68d31711&hm=c241ceb9f533ae08dd4b7af3e76fc48c2c14fead42133d6ea45628cf55f985eb&

Hi, could you please provide your email address?