Help i cant make outbound calls
# supportn
nocktix
09/23/2025, 9:21 PMFollowing the provided instructions, I attempted the recommended troubleshooting steps, but the issue persists. I have also attempted to log out and back in, but the error remains.
https://cdn.discordapp.com/attachments/1420158041252167800/1420158041625591818/image.png?ex=68d460be&is=68d30f3e&hm=bfc51b1a320c2a5a8ebfcee42a6641f2b6000cbabe08ec4751cf0fca3e07ba52&
v
Vapi Support Bot
09/23/2025, 9:22 PMYour account is blocked from making outbound calls due to missing KYC (Know Your Customer) verification.
Action required:
- Please ask your account admin to log in to [dashboard.vapi.ai](https://dashboard.vapi.ai/), navigate to the compliance/KYC section, and complete the verification process.
Once KYC is approved, outbound calling will be enabled.
Source:
- [Vapi Issue Reporting Guide](https://docs.vapi.ai/issue-reporting)
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nocktix
09/23/2025, 9:30 PMI cant seem to find that option on the dashboard
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Nipunottt_
09/23/2025, 10:40 PMHey can u tell me where is kyc
Nipunottt_
09/23/2025, 10:40 PMRequirements
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nocktix
09/23/2025, 11:25 PMI cant find anywhere the kyc/compliance
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Nipunottt_
09/24/2025, 10:19 AMAnyone
Nipunottt_
09/24/2025, 10:19 AMWhy the fk this take so long 1 3 minutes
Nipunottt_
09/24/2025, 10:19 AMThis getting annoying
Nipunottt_
09/24/2025, 10:19 AMI can't even run it
t
Tamara
09/24/2025, 2:16 PMYes I cannot find it either
Tamara
09/24/2025, 2:17 PMTamara
09/24/2025, 2:18 PM@User My outbound calls are blocked with a KYC requirement, but I have no option in the dashboard to complete KYC. Can you enable or send me the direct verification link for my org?
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Chiranjeet Mishra
09/25/2025, 6:56 PMPlease send your email address and we will perform a manual review of your account.
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nocktix
09/25/2025, 8:54 PMWhere do i send it?
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Chiranjeet Mishra
10/07/2025, 1:50 AMYou can post it here or for more privacy, DM @kylevapi
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