KYC stuck on loading
# supportj
JesusDChrist
09/23/2025, 9:41 PMHi team, I am trying to do the kyc but it is stuck on loading. Can someone help me? My email is admin@medeizen.com
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Vapi Support Bot
09/23/2025, 9:42 PMThank you for reaching out! To help diagnose why your KYC is stuck on loading, could you please let me know which browser and operating system you are using? This will help us identify if the issue is environment-specific.
If possible, please also check for any error messages in your browser's developer console (press F12 to open it) and let us know if you see any errors.
Once we have this information, we can assist you further!
Source:
- [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)
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JesusDChrist
09/23/2025, 9:43 PMSafari and I don’t get any error messages
JesusDChrist
09/24/2025, 2:40 PMI used chrome as well but it still is stuck on loading
JesusDChrist
09/24/2025, 2:40 PMCan anyone help me?
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Tamara
09/24/2025, 4:30 PMI've tried chrome, incognito in chrome, safari and none of them show KYC in dashboard to be enable outbound calling again @here @VAPI Tech
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JesusDChrist
09/24/2025, 7:40 PMYoooooo anyone?
JesusDChrist
09/25/2025, 12:35 AMHonestly I’m losing trust in Vapi it’s been 3days. I run an agency here. WTH is going on.
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Chiranjeet Mishra
09/25/2025, 6:59 PMIt looks like your KYC passed validation, but one of your devices was marked as high-risk. We have made some adjustments to your account verification and would like you to try logging in again. If you encounter any issues please let us know.
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