Outage - not hearing caller
# support
c
Caller is not being heard over calls. Please help
l
same
y
If the caller isn’t being heard, it’s usually an audio path issue. A couple of things to check: • Make sure the SIP trunk is registered and supports two-way audio (RTP flow). • Check if the correct codec (PCMU/PCMA/Opus) is enabled on both sides. • Sometimes firewall/NAT settings block the inbound audio stream — worth checking your VoIP/SBC logs. If you’d like, I can help you debug it step by step and get the audio flowing. You can also reach me on WhatsApp for quicker support: +2348101488169
t
having the same problem here
y
Have you gotten that resolved
c
Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!
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