Assistants are not responding Call ids: 6cd90fd5-607e-4656-822f-41fb24fe8686 196e2e9e-cdf0-43d0-8d6b-1ec21b8b62f4 744a8c93-f3e2-4c99-8c20-705881660ea4

I see the assistants didn’t respond on those call IDs. I can help dig into the logs and figure out if it’s a timeout or setup issue causing this. Does it happen on every call, or only when you’ve got multiple calls going at once? @Louis

there was an outage..

Got it, makes sense if it was an outage. That said, sometimes issues like assistants not responding can also come from streaming timeouts, SIP signaling conflicts, or concurrent call handling limits. If you’d like, we can connect privately and I can help you directly review your setup so it stays stable even when outages happen. @Louis