Unable to connect with integrations
# support
m
I have been unable to connect my google calendar and google sheets to Vapi in the integrations tab. I’ll add my clients google calendar, then refresh the page, and it’s disconnected and I have to connect again on repeat. It never sticks to my account. I'm not sure what the issue is but it's extremely frustrating. I created a new organization and used different tabs to see if that would solve the issue but it didn't. I asked some other people if they've had this issue and they haven't. I used to have my account connected but then disconnected it so I could use my clients but now I can't add his or add mine back.
v
This usually happens when old permissions or tokens are still stored in Google. The fix is to remove Vapi’s access from your Google account security settings, clear out old tokens, and then reconnect fresh. Have you already tried removing access completely before reconnecting? @Mason Doberstein
m
I just did this and I cleared my cache. It says it's connected inside of my google seetings. However, on the Vapi dashboard it just says connect, like nothing is connected. It would be fine but the tools don't work to schedule.
@Vercel anything on this?
v
If it shows connected in Google but not in Vapi, the issue is likely how Vapi is reading the OAuth token. Make sure you’re not logged into multiple Google accounts in the same browser. Try reconnecting in an incognito window or a different browser to rule out session conflicts. I can guide you through these steps to get Calendar and Sheets working properly. @Mason Doberstein
m
Hey @Vercel, Sahil responded and he said it was an internal issue.
c
This is correct ^^ We are currently working on resolving this issue
m
Was this fixed for anyone yet?
c
Hey Mason, Sorry for the delay in getting back to you. The Google integration issue has been resolved and should be working properly now. Please give it another try and let us know if you run into any further issues. Best, Kyle
m
nice sounds good
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