fraud check failed
# support
d
Calls not going through anymore all of a sudden. Getting fraud check failed in dashboard. Getting this error in my backend: Vapi raw response: {"message":"Couldn't start call. Your account requires KYC for compliance purposes. If you are an admin, please go to dashboard.vapi.ai and login to verify your account or request an admin to verify your account. You might need to re-login(logout and login) to the dashboard.","error":"Bad Request","statusCode":400}
c
Hi, can you send your account email address?
d
Is there a way I can dm you the email
n
Been waiting a long time on this
Can you help?
c
Hi, you can send you account email address here [support@vapi.ai](support@vapi.ai)
d
Sent
c
Hi, its fixed now.