🔴 Outbound Calls Blocked – No KYC Option in Dashb...
# support
t
@Vapi Support Bot @VAPI Tech @Vapi I’m getting this error when trying to make outbound calls: Outbound Call Failed. Your account requires KYC for compliance purposes. However, I am the only Admin on my org (tamara@flowsystem.ai) and there’s no visible KYC or verification option anywhere in my dashboard (checked Org Settings, Billing & Add-Ons, Profile). Screenshots: -Email showing Fraud Alert -Several emails sent since yesterday -Red Error banner on outbound call -Dashboard home (no KYC banner) -Settings > Members (shows I am sole Admin) Can you please enable the KYC flow ASAP on my account or send me the direct link to complete verification? Thanks! — Tamara https://cdn.discordapp.com/attachments/1420467134085202104/1420467135926505543/Screenshot_2025-09-24_at_1.43.25_PM.png?ex=68d5809c&is=68d42f1c&hm=c889bf2767a2ef6eee3cf624f8e151cc7f914427a477ba94d337a7689edf9d24& https://cdn.discordapp.com/attachments/1420467134085202104/1420467136526159892/Screenshot_2025-09-24_at_1.45.11_PM.png?ex=68d5809c&is=68d42f1c&hm=56f4dbefada7f2477c93ef1723abdc47906a976ce2bdafb7b121b48da1caec51& https://cdn.discordapp.com/attachments/1420467134085202104/1420467136844795924/Screenshot_2025-09-24_at_1.46.16_PM.png?ex=68d5809c&is=68d42f1c&hm=6af4337701ded0578bf9b70ea24f88255e3c838a23a218cfe28183d9fbefea7e& https://cdn.discordapp.com/attachments/1420467134085202104/1420467137197113426/Screenshot_2025-09-24_at_1.47.03_PM.png?ex=68d5809c&is=68d42f1c&hm=eb2a11a235f981385c59aef53316de8139325abc627876f29448b4ab4f184c83& https://cdn.discordapp.com/attachments/1420467134085202104/1420467137553760447/Screenshot_2025-09-24_at_1.47.34_PM.png?ex=68d5809c&is=68d42f1c&hm=17a27b3b28a12606349701cb0e7d992d490fa9072472820c78d1538005784092&
@Vapi @VAPI Tech @Vapi Support Bot Is there any update on this please?
This is now resolved-thank you
c
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