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Outbound CSV File Errors
# support
d
DebFiore
09/24/2025, 9:02 PM
I've spend the last 5 hours trying to load a CSV UTF.8 for the Outbound Campaign. I keep getting this error - Customer.7.number must be a valid phone number in the E.164 format. The issue is - they are. I've checked the entire spreadhsheet to make sure there are no hidden characters, unicode, spaces and it is clean. The issue is VAPI. What is the fix? I need to set this campaign live today
https://cdn.discordapp.com/attachments/1420515657346453524/1420522878406885497/VAPI_Error.png?ex=68d5b486&is=68d46306&hm=07ee96e18423cdea1994499aadb2bca3aec7c33d1a5d8c676323f733f2d567fd&
DebFiore
09/24/2025, 11:57 PM
As you can see the data is formatted correctly - the header Phone Numer is being inserted by VAPI - the CSV File I am loading has a header as Number
https://cdn.discordapp.com/attachments/1420515657346453524/1420559900865597511/VAPI_Outbound_Error.png?ex=68d5d701&is=68d48581&hm=e26f6504b587ddd5f8989103042c71ffdcea26102806069e93a088729a29f501&
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Chiranjeet Mishra
09/26/2025, 8:35 PM
Could you please send the file to us? We will fix it. Otherwise, please delete row 7 of your sheet
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