It appears that the "End Of Call Report" has not b...
# support
w
There are multiple periods throughout today that the end of call report was not triggered and it's unclear why. In the image, there is an example of a time where multiple hours passed w/o the end of call report occuring. We trigger activities based on the End of Call Report being sent. Can you help determine why we don't see them at these times? https://cdn.discordapp.com/attachments/1420547398744150169/1420547400006631474/Screenshot_2025-09-24_at_16.49.56.png?ex=68d5cb5c&is=68d479dc&hm=2e31d8a89937da71ef5bd416d8bb086aea2272102ada498b347d4295db0710bc&
s
is your issue resolved?
c
Hi Weston, Could you please provide more details about the issue you're experiencing? Knowing the specific call ID or any error messages you're encountering would help us investigate further. For guidance on troubleshooting call end reasons, you can refer to the [Call ended reasons documentation](https://docs.vapi.ai/calls/call-ended-reason) which lists all possible reasons a call might end. If this is related to webhook issues, please ensure to validate the webhook configuration. Thank you for your cooperation.