Outbound call KYC error + stuck veriff
# support
m
I’ve experienced the KYC 400 error when I tried to initiate an outbound call. Got a email from Vapi stating my account may be blocked due to fraudulent activity. Plus I’m stuck on the verrif identity verification upon logging in. Not sure what to do. How can I get this resolved so that I can initiate outbound calls again? https://cdn.discordapp.com/attachments/1420537146824982569/1420537147596869632/IMG_2016.jpg?ex=68d5c1d0&is=68d47050&hm=65daea163262ad72236b16486705b53fcac03485055b594b6f06469ecf42560c& https://cdn.discordapp.com/attachments/1420537146824982569/1420537148125479062/IMG_2017.jpg?ex=68d5c1d0&is=68d47050&hm=5634e5271ebb820188470514470f35fe636cba82d0877373578a392671c8c39c&
p
Vapi flagged your account for potential fraudulent activity, which is why you’re blocked from outbound calls. This is typically automated if: The documents you uploaded didn’t match your account info. Check your email carefully Vapi usually sends instructions (sometimes with a link to resubmit documents). Prepare your documents:
If your docs are correct and match your account info, Vapi support will manually review and unblock your account within 24–72 hours
Let me know if this a paid task so I can help you with it
c
Hi, can you send your account email address?
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