KYC Verification issue
# support
s
I started getting this last night after trying to make an outboud call. I got the fraud email, it said email support which i did but it says it takes 48 hours. I went through the verication process many times, it just hangs on the wait 1-3 min .. but never finishes. How can i get this blocked removed?
v
Thank you for sharing the details. To help us understand your KYC verification issue better, could you please let us know if you are seeing any specific error messages or codes when the verification process hangs, or does it simply stay on the "waiting" screen without any update? Source: - [Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)
m
Same here
s
ridiculous .. still have no one to contact to resolve this. IF you build a tool to verify .. make it work!
c
Hi, can you send your account email address?