Inbound calls on Workflows
# support
s
Hello, I was wondering if it is possible, after we initiate a call from a workflow, if the user doesn't answer and then calls back in same number which the workflow used, is it possible the call to be answered directly by the same workflow? PS I use custom variables with "workflowOverrides" when I create the call with workflow.
v
Thank you for your question! To clarify, is your inbound phone number currently configured to trigger a specific workflow (via a server endpoint or direct workflow assignment) when someone calls it, or does it default to an assistant? This will help determine if callbacks can be routed to the same workflow. Sources: - [Vapi Inbound Support Example](https://docs.vapi.ai/examples/inbound-support) - [Vapi Workflows Documentation](https://docs.vapi.ai/workflows)
s
I think my current problem is that when configuring my phone number SIP credentials it only passes the validation when I have set inboundEnabled to false. If I try this for example: curl -X POST "https://api.vapi.ai/credential" \ -H "Content-Type: application/json" \ -H "Authorization: Bearer " \ -d '{ "provider": "byo-sip-trunk", "name": "trunk 1", "gateways": [{ "ip": "sip.zadarma.com", "inboundEnabled": true }], "outboundLeadingPlusEnabled": true, "outboundAuthenticationPlan": { "authUsername": "", "authPassword": "" } }' I always get back this response: {"message":"Couldn't validate SIP trunk credential. SIP gateway creation failed.","error":"Bad Request","statusCode":400} But if inboundEnabled is false the CURL works
c
Hi, currently workflows is under development and the team is working on it.
s
Thanks for the update! We’re looking forward to any new features. A callback option for workflows would be a great addition.
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