KYC Verification Issue
# support
a
I've been trying to make an outbound call but I got this error: "Couldn't start call. Your account requires KYC for compliance purposes. If you are an admin, please go to dashboard.vapi.ai and login to verify your account or request an admin to verify your account. You might need to re-login(logout and login) to the dashboard." And Also I've been receiving some fraud alert email like this one: Let me know if there is any solution to resolve this issue. https://cdn.discordapp.com/attachments/1420789004755796038/1420789004990812361/image.png?ex=68d6ac5f&is=68d55adf&hm=5b4e7a7baf11537b7860e1a4d62312c1551a30d98f7e915c8b98e5606738dfac&
v
Thank you for sharing the details. To help resolve your KYC verification and fraud alert issues, could you please confirm if you (or your account admin) have already logged into the Vapi dashboard and completed the KYC verification process as instructed in the error message? This will help determine the next steps for restoring your account access and addressing the security alerts.
a
Yes my admin account is already login . I couldn't able to fnd any KYC verification section on my dashboard to verify my account
d
^^^THIS^^^ There is no KYC verification section in my dashboard.
j
I am encountring the same issue and yes there is no KYC verifivation section on my dashboard too
a
Facing the same issue. Can't find any KYC on my dashboard
a
That's Ridiculous!!! I've been trying to contact them for so long but still got no response.
c
Hi, can you send your account email address?
a
arooba.iqbal@provelopers.net
c
Hi, you can login now.
m
SAME ISSUE! Outbound calls were working fine until a few days ago, now the KYC error message but no ways to fix this. a.marangia@therightdot.com is my account email, please advise
Please check my case ASAP too and let me know if any further docs are needed
c
Your account should be allowed to make calls now after our manual review
m
thanks. Just for the future: I have been waiting for days for an answer via your email support and only just now happened to see your reply here. What's the best / most reliable support channel for me to use in the future? I'd prefer Discord
c
Discord would be better.