Database Error Explanation: The "database-error" ended reason means the call was terminated due to a problem with database operations during the session. This could be caused by issues like connection failures, query errors, or data access problems on the backend. Actionable step: Check your server/database logs for errors at the time of the call to identify and resolve the underlying issue. For more details, see the [Vapi documentation on call ended reasons](https://docs.vapi.ai/calls/call-ended-reason). Source: - [Call ended reasons](https://docs.vapi.ai/calls/call-ended-reason)

Hey! To help track down this issue, could you share: \- The call ID \- When exactly this happened (the timestamp) \- What response you expected to get \- What response you actually got instead This would really help us figure out what went wrong!

I think I was looking for context on when a “database error” would occur. It looks like an internal error on the vapi side

That is correct, it is an internal issue on our side. Could you please provide the call id for our own investigation purposes? We rarely see these types of errors and we would like to look into it further

Sorry for the delay, I wasnt able to find it but figured out how. Please see these two ids