Outbound calls not going via SDK
# supports
Sriram Sidhartha R
09/26/2025, 12:53 PMI tried outbound call via python SDK getting this issue. How can I fix this?
https://cdn.discordapp.com/attachments/1421117565471555645/1421117565819818024/Screenshot_2025-09-25_at_8.26.09_PM.png?ex=68d7de5e&is=68d68cde&hm=a0970f7e50253432d0825ea5b9bff24b6674718be4c1cc76c5c712749fcc90be&
https://cdn.discordapp.com/attachments/1421117565471555645/1421117566352359555/Screenshot_2025-09-26_at_6.23.20_PM.png?ex=68d7de5e&is=68d68cde&hm=440c330689ebfa926bbca5e8fc4fba87d1657fcf041006835bb2932f99c8ef68&
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Vapi Support Bot
09/26/2025, 12:55 PMTo resolve the "KYC for compliance purposes" error:
1. Log in to your Vapi dashboard at [dashboard.vapi.ai](https://dashboard.vapi.ai/).
2. Complete the KYC verification process as prompted, or ask your account admin to do so.
3. After verification, log out and log back in to ensure your account status updates.
This should enable outbound calls. If issues persist, contact Vapi support for further review of your account status.
Source:
- [Vapi Issue Reporting Documentation](https://docs.vapi.ai/issue-reporting)
c
Chiranjeet Mishra
09/26/2025, 4:08 PMHi, can you send your account email address?
a
Aniket Khajanchi
10/06/2025, 3:51 PMkartheek@theagentic.aiAniket Khajanchi
10/06/2025, 10:34 PMHey @User
How do we setup KYC?
there is no information available in the dashboard
Aniket Khajanchi
10/06/2025, 10:37 PMPlease setup this KYC thing quickly. How can we even use this in production in this way
Aniket Khajanchi
10/06/2025, 10:38 PM@User
Aniket Khajanchi
10/06/2025, 10:40 PM@Vapi Support Bot @Vapi Incident
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Chiranjeet Mishra
10/08/2025, 3:49 PMHi, now you can login.
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