Hi, my vapi account is frozen and I'm unable to add credit. Please can you unfreeze my account?

Your account can only be unfrozen by Vapi support. Please email support@vapi.ai with your account details (including your email address and organization ID) and describe the issue. The support team will review your request and assist you in unfreezing your account and adding credit. For fastest help, you can also join the [Vapi Discord community](https://discord.com/invite/pUFNcf2WmH) and post in the #support channel. Source: - [Vapi Support](https://docs.vapi.ai/support)

Thanks, I did send an email yesterday, but haven't had a response yet.

Hi, can you send your account email address?

Apologies, I've just seen your message. Can I send you my email privately?

Hi, please click the tick mark button next to where you enter your card information.

Ok, I'll try now

Hey, can you send me a screen recording video that walks through the issue you are facing? It would be easier for me to understand your issue and help you out with it.

Hi after my free accvt, I see the credits were used up, I never got a notice but trying to purchase and it won't allow I need help. I did connect with email support and they stated "Hi John, We don't see any payment history for the org: acd9333d-20a2-41fa-88ab-db8828604893. Please purchase credits to unfreeze your wallet. Thanks" I have payment in dash and not able to move forward, Please advise and thanks

Hi Johnny, To resolve credit recharging issues, please follow these steps: 1. Go to the [Vapi billing page](https://dashboard.vapi.ai/settings/billing). 2. Enter your payment information and ensure you click the checkmark to save it. You should see a notification that states the payment information is saved. 3. Once your payment method is saved, you can proceed to purchase credits. If the issue persists, please provide a screen recording or screenshot of the error message, including the browser and version you're using, as well as the steps you took leading to the error, so we can further investigate the issue. You can refer to the [Issue Reporting Guidelines](https://docs.vapi.ai/issue-reporting) for more details on submitting bug reports effectively. https://cdn.discordapp.com/attachments/1421133075231805480/1478035431894286599/image.png?ex=69a6ef43&is=69a59dc3&hm=eb0b0da1248b9ac9e419c7efb40c7a0e59ac9fa673e1080554dfc4eb478ce06a&

It didnt work this morning and retried and finally worked so thanks

Hi Johnny, I'm closing this ticket now. Let me know if you need anything else.