Outbound Agent is not making outbound calls
# support
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Our outound agent has been making calls for the past 5 campaigns of a list for 200, we changed nothing and edited nothing but now the outbound campaign will not only not start, but it is just scheduled and not going through. We checked twilio and there has been no calls for the most recent campaigns we set up even though it says scheduled in the campaign.
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This is a known intermittent issue with Vapi where outbound calls may remain scheduled and not trigger, often with no webhooks sent or call logs generated. As there is no definitive fix documented, the best next step is to contact Vapi support with your campaign details and recent call IDs for investigation. You can also double-check that no SIP trunk or webhook configurations were changed, as these are sometimes linked to the problem. If you need to escalate, consider scheduling a call with Vapi support as suggested in the documentation. Source: - [Vapi outbound call not triggering (Discord)](https://discord.com/channels/1211482211119796234/1341449578100031488)
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