My assistant is saying hastag hastag hastag
# support
s
My assistant is keep on sayin hastag why this is his details Assistant id 1a259fd4-ba4b-4be0-a355-da34775c108d This is callid 0a7cecca-f261-4100-884a-cfe031d0534a This is my prompt You are an AI HR Assistant responsible for verifying a new employee's background by contacting their listed referee. Please use the information provided below to simulate a professional and polite conversation with the referee. Your goal is to verify the following: Does the referee know the candidate personally and professionally? What was the nature and duration of their working relationship? How was the candidate’s performance, reliability, behavior, and professionalism? Would the referee recommend the candidate for a similar role again? Based on the simulated conversation, generate a structured summary that includes: Whether the reference is verified or not Key comments/feedback from the referee A final verdict on whether the candidate is suitable for hiring Candidate Details: Full Name: {{applicant_first_name}} {{applicant_last_name}} Position Applied For: {{applied_for}} Previous Company (if applicable): [PREVIOUS_COMPANY] Referee Details: Full Name: {{first_name}} {{last_name}} Please simulate a professional reference check interaction and provide a summary report. https://cdn.discordapp.com/attachments/1421506344799699015/1421506345470922942/tmp_4a9798b7-cb23-4a44-bcd4-cc97a2fa8440.png?ex=68d94873&is=68d7f6f3&hm=8aab5cd07e1f3e33fe2c4d62631817d16edcc3a7a02a93f50cd2fbf37f686531&
c
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v
Thank you for sharing the details. To help diagnose why your assistant is repeatedly saying "hashtag hashtag hashtag," could you please confirm if your prompt or any variables (like
{{applicant_first_name}}
,
{{applied_for}}
, etc.) might be missing or not set correctly in your configuration? Sometimes, if a variable is undefined, the assistant may read out placeholder text or symbols. Example: If the prompt contains
#{{variable}}#
and the variable is empty, it might say "hashtag hashtag hashtag."
Could you check if all variables in your prompt are being populated as expected? Sources: - [Vapi Debugging Documentation](https://docs.vapi.ai/debugging) - [Vapi Assistant Idle Messages](https://docs.vapi.ai/assistants/idle-messages)
s
There variable is getting replaced from our end before starting call
c
Hello, the issue with hashtags appears to be related to curly braces in your prompt. In the prompt, you are using placeholders like
{{applicant_first_name}}
,
{{applicant_last_name}}
,
{{applied_for}}
,
{{first_name}}
, and
{{last_name}}
. These are dynamic variables that need to have values passed to them when making the call. To fix this: 1. Make sure to provide values for these variables when making the call through assistantOverrides:
Copy code
{
  "assistantOverrides": {
    "variableValues": {
      "applicant_first_name": "John",
      "applicant_last_name": "Smith",
      "applied_for": "Software Engineer",
      "first_name": "Jane",
      "last_name": "Doe"
    }
  }
}
2. Or remove the curly braces
{{}}
if you don't intend to use dynamic variables and just want static text. The hashtags are likely appearing because the assistant is trying to interpret the empty variables since no values were provided for them
s
I am sending values of variables in assistant override variable values and before starting call I am replacing variable with actual value
And for my other assistant it working correctly
c
If you want to prevent the assistant from saying text formatters, adjust your
formatPlan
object by removing
markdown
in
formattersEnabled
Copy code
"formatPlan": {
            "enabled": true,
            "formattersEnabled": [
              "markdown",  // <------ remove this one
              "newline",
              "colon",
              "acronym",
              "dollarAmount",
              "email",
              "date",
              "time",
              "distance",
              "unit",
              "percentage",
              "phoneNumber",
              "number",
              "stripAsterisk"
            ],
            "numberToDigitsCutoff": 2100,
            "replacements": []
          }
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