I ran a call campaign to 999 contacts, calls completed says 1235 but in the call logs i can only see 999 calls from that assistant. My Twilio account has also been charged for 1235 calls worth and not the 999 calls.

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards, Vapi Customer Support Team

Suggestion: To investigate why your campaign completed more calls than the number of contacts, check for duplicate or retried calls in your call logs. You can use the Vapi API to list all calls for your campaign and look for repeated call IDs or multiple attempts per contact. For example:

bash
curl -H "Authorization: Bearer <token>" "https://api.vapi.ai/calls?campaignId=<your_campaign_id>"

Review the results for duplicate numbers or multiple call attempts to the same contact, which may indicate retries or webhook issues. Source: - [Vapi Campaign API Reference](https://docs.vapi.ai/api-reference/campaigns/campaign-controller-find-one)

@Vapi Support Bot it cannot find the campaign i need to find

To find the correct campaign ID, try listing all your campaigns with the following API call:

bash
curl -H "Authorization: Bearer <token>" "https://api.vapi.ai/campaign"

This will return a list of campaigns and their IDs—use the correct ID in your subsequent queries. Tip: Replace

<token>

with your actual API token. Source: - [Vapi Campaign API Reference](https://docs.vapi.ai/api-reference/campaigns/campaign-controller-find-one)

Hey, Can you send me the latest call_id? Along with that, can you provide me the duration in the recording where you had this issue? and also your org_id.

It is not an in call issue. The issue is that call campaigns are triggering calls multiple times on twilio but not registering on the call logs on vapi. So i am being charged for 1235 calls on Twilio when vapi only show 999 that is visible to my client. here is one call_id that logged once on VAPI but called 3 times on Twilio: 13d97772-95ba-4d0a-bce6-9b7605a74446 This is a serios issue that needs to be fixed https://cdn.discordapp.com/attachments/1421510797699453049/1422936217200103526/Screenshot_2025-10-01_at_17.18.09.png?ex=68de7c1f&is=68dd2a9f&hm=2940159f0704a23bff93afbe9bf80225bb84e88d7a4a676309505d458e548a32&

Hey Harry, thanks for sharing your details. Our team will look into it and get back to you soon with an update.

hello, please update me on this as soon as possible, this is causing major issues for my clients

Sorry it’s taking longer than usual. Our team is looking into it and will get back to you with an update soon.

okay, thank you

We apologize for the delay in responses lately. We are in process of making some changes to our workflow in how we handle support requests. The good news is that we are starting to get back on track of having a 48 hour response time and we would like to start cleaning up anything old. With that being said, just wanted to check in with you to see if you have made any progress or changes to your project since support has last reached out.

hi, no i have not tested this since as it was costing me a fortune.

Our team recently made some changes to campaigns that fixes some of these issues you noted. Please try it out and let us know if recalling occurs again