I created my key at Eleven Labs but I'm not able to add it to Vapi. https://cdn.discordapp.com/attachments/1422174166882193499/1422174167184441425/Screenshot_2025-09-29_at_12.50.57.png?ex=68dbb668&is=68da64e8&hm=e61dcbd71c30fcab8b9cc1f756644cdb9a5a00c94ad59e5e2f29ef5d243a839f&

Thanks for sharing the error details. A 401 error usually means the API key is invalid or not authorized. To help narrow this down, can you confirm if your Eleven Labs API key is from an active API subscription and was copied exactly (with no extra spaces) from the "Profile + Keys" section on the Eleven Labs website? Source: - [Set up a custom ElevenLabs voice in Vapi](https://docs.vapi.ai/customization/custom-voices/elevenlabs)

Ok. I was able to fix it, by having a non restricted API. But the my agent is broken. Does that mean we can only use this key to get custom voices? We cnanot use credits coming for our Eleven Labs account ?

As long as you have a creator pro subscription for ElevenLabs (one of the higher tier subscriptions) you will be able to use your custom voiceId in Vapi. You can use your credits for elevenLabs if the API key is configured and imported into Vapi

Thanks, but that is not really answering my question. I want to use my creator pro subscription on Eleven Labs and credits I have there, for normal voices, not just custom voices. But when I did enter the key, that broke my agent, which is using a standard voice

Could you provide the call ID where you experienced this issue? We want to review the logs to identify the cause.

Any call. If I iput my Eleven Labs Key, if I kep the same Voice that I had before, the call won't start

Yes, could you please provide any one of those? Please pick a random one for us to review since we do not have direct access to your account logs