Limit Account
# supportk
Keneth Marafon
10/01/2025, 2:02 AMGood afternoon everyone!
Our account has been on the call limit since this morning and hasn't come back on.
How can we resolve this?
v
Vapi Support Bot
10/01/2025, 2:03 AMTo resolve your account being stuck at the call limit, go to your Vapi Dashboard and check your organization's concurrency settings under billing. If you need to handle more simultaneous calls, increase your reserved concurrency by switching to the credit-based billing system and topping up as needed. This should allow your calls to resume processing as slots become available.
If the issue persists after updating your concurrency, please contact Vapi support for further assistance.
[Learn more in the Vapi documentation](https://docs.vapi.ai/outbound-campaigns/overview)
Sources:
- [Outbound campaigns overview](https://docs.vapi.ai/outbound-campaigns/overview)
- [Changelog October 10, 2024](https://docs.vapi.ai/changelog/2024/10/10)
k
Keneth Marafon
10/01/2025, 2:16 PMStill needing help with this, we have a few campaigns that need to be started.
Keneth Marafon
10/01/2025, 2:36 PMover concurrency limit
Keneth Marafon
10/01/2025, 2:36 PMHow to renew this
c
Chiranjeet Mishra
10/02/2025, 7:24 PMHi, please send your org_id
k
Keneth Marafon
10/06/2025, 2:21 PMOkay, who are you again?
c
Chiranjeet Mishra
10/06/2025, 4:24 PMHuh? What do you mean?
k
Keneth Marafon
10/06/2025, 7:28 PMWhat proves you are from vapi support?
c
Chiranjeet Mishra
10/07/2025, 4:16 PMPlease look at my email address.
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