Dear all, good afternoon! We need a solution to this case. I understand both what happened and what the solution is.

To handle "over concurrency limit" errors, implement a Twilio call queue that holds excess calls and processes them as soon as capacity is available. Here’s a Node.js/Express code snippet to start automatic queue processing every second:

js
function startQueueProcessor() {
  setInterval(async () => {
    if (callsInQueue > 0 && activeCalls < MAX_CONCURRENCY) {
      await processQueue();
    }
  }, 1000); // Check queue every 1 second
}

This ensures queued calls are handled promptly as soon as slots open up, preventing call drops due to concurrency limits. For full setup, see the [Vapi call queue management guide](https://docs.vapi.ai/calls/call-queue-management). Source: - [Call queue management with Twilio](https://docs.vapi.ai/calls/call-queue-management)

Is there no way to clear the calls that are gunking up the lines?

I haven't found that path yet...

same issue i want 10 CN limits but from tele provider i have 1 channel and i need vapi dials call one by 1

Hey, can you share the org_id? You can find it [here](https://dashboard.vapi.ai/org/settings). This will help me get more details about it.