Lag Issue When Using Telnyx Number with My Assista...
# support
u
Hi, I’m experiencing an issue when attaching my Telnyx number to my assistant. When assitant calls to the customer via the Telnyx number, there is a noticeable lag in the conversation. The customer keeps saying “hello, hello” as if they cannot hear the assistant properly. However, when I test using the Vapi-provided number, the call quality is smooth and works without lag. Could you please look into this and provide a resolution or guidance on how to resolve the latency issue with Telnyx numbers?
v
Thank you for sharing the details. To help diagnose the lag issue with your Telnyx number, could you please confirm whether you are using Telnyx via SIP trunk integration or just the API key/number import in Vapi? This will help narrow down potential causes and next steps. Sources: - [Vapi debugging documentation](https://docs.vapi.ai/debugging) - [Vapi Telnyx integration guide](https://docs.vapi.ai/telnyx) - [Vapi advanced SIP Telnyx setup](https://docs.vapi.ai/advanced/sip/telnyx)
a
that is a scam
do not join that discord
@Zoeygoddess$$ is a fake account
u
Its just the API key/number import in Vapi @User @User @User
a
yeah im not sure, i was just replying to that other person before they deleted their message that had a scam discord link
u
@User ?
c
Could you please provide a call id for the telnyx call?
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