Hi, can any technology support can help check why my call end normally, but we can't receive end-of-call report (I have checked the webhook logs, don't find it) Call Id is: 0199a179-4b6d-7222-9ab8-8190937f58ac

Suggestion: To help diagnose missing end-of-call reports, ensure your webhook endpoint is publicly accessible and add logging to confirm receipt. For example, in Express.js:

js
app.post('/call-ended', (req, res) => {
  console.log('Received end-of-call-report:', req.body);
  res.status(200).send('OK');
});

If you still do not see any logs, double-check your assistant's webhook configuration in the Vapi dashboard. If the issue persists, this may be a known intermittent problem—contact Vapi support with your callId for further investigation ([reference](https://discord.com/channels/1211482211119796234/1372358449761091584)). Sources: - [Vapi outbound call not triggering (Discord)](https://discord.com/channels/1211482211119796234/1372358449761091584) - [Vapi call queue management](https://docs.vapi.ai/calls/call-queue-management)

Please also know that the server url endpoint works well since other calls are normal

I can help to provide a solution on this, try checking the messaging section on your assistant dashboard then upload your webhook server url in the server url section and 5 seconds on the timeout section. Then cancel out every icon on client messages section, and for the server message leave just the end-of-call report and transcript (final) only. Then you publish, reload the page and try it out again.

Thanks for your response. But obviously this solution can't help for my situation. I am using workflows and receive end-of-call report by account server url

Hi ray, How can I assist you today with your inquiry regarding call handling or end-of-call scenarios? If you're looking to address a specific issue, using the

endedReason

codes might be beneficial for detailed error handling. You can refer to the [full list of ended reasons](https://docs.vapi.ai/calls/call-ended-reason) for more context.

If you are fast and ready with that i can help as quick as possible.